people

As a 10+ year tech employee, I have a lot of practice working with users of varying technical skills to help them solve whatever problem they may be facing. Coming from an education technology support background has taught me that the expectations when problem solving for an instructor, an administrative assistant, or a student are often vastly different and it's important to keep the user's frame of reference, as well as their technical aptitude in perspective when giving support. I enjoy connecting with users on a personal level even if it's not in a face-to-face meeting to show that I care about fixing someone's issue, but also to make the person I'm working with feel that I care about them personally as well.

When I am not working I love home theater and have built a dream one from scratch! I also enjoy going on walks with my dog, playing guitar and reading great fantasy books in my free time.