Outstanding response time.
Brenckmanj
Brook was awesome, quick response.
Jeff Sirrine
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Excellent as always.
Matthew Philpit
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Great support and the system is running good thanks.
Chris Martin
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
Always satisfied with the quick responses. Thanks.
Adam Bennett
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
Always fantastic support. Thanks!
Tim Dean
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Great support and the system is running good thanks.
Chris Martin
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Outstanding response time.
Brenckmanj
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Thanks for such a quick response.
Fred Ramos
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
Quick response and knowledgable support.
James Carlton
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
Grayson is to be commended... thorough and follows up.
Bob Sepe
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Quick and helpful. Just what I needed.
Dennis Dutra
The assistance was prompt and accurate.
Scott Hanley
Quick and helpful. Just what I needed.
Dennis Dutra
Joe is awesome!
Barry Behlen
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
Quick response and knowledgable support.
James Carlton
Exceptional service! A+
Brian Krause
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
Grayson always takes good care of us!
Marnie Rhein
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones

Newsroom

Back

Tightrope Boosts Open Media Access

Cablecast Reflect Improves Online Experience for Denver Open Media Viewers

By Ann Theis, Station Director, Denver Open Media

See original article in TV Technology here

DENVER—The continued improvement of community TV programming, video quality and audience reach is a tenet we embrace at Denver Open Media. Much of our success centers on aggressive exploration and use of cutting-edge technologies that help us achieve these goals, while keeping our operational costs manageable. As part of the non-profit Open Media Foundation, Denver Open Media became the city's cable access broadcaster in 2005, shortly after Denver Community Television folded because of discontinued funding.

Given our unusual funding model, choosing technology suppliers that keep our equipment costs low while offering true growth platforms is important. For these reasons, we have gone with Tightrope Media Systems.


Since then, we have successfully operated three public, educational and government (PEG) channels without operating funds from the city, relying on community support and memberships. These members help manage our PEG channel operations, with the power to submit and schedule content and the freedom to use our video equipment, among other benefits.

Given our unusual funding model, choosing technology suppliers that keep our equipment costs low while offering true growth platforms is important. For these reasons, we have gone with Tightrope Media Systems. We have used Tightrope's Cablecast server and automation platform for content management, scheduling and playout since 2005, with various hardware upgrades and software updates along the way.

ENHANCED ONLINE DISTRIBUTION

Cablecast Reflect—the latest upgrade to our Tightrope system—has enhanced our online media distribution via a highly efficient cloud-based streaming solution. With Reflect, we can better preserve and manage bandwidth while delivering higher-quality live and on-demand streams to online platforms.

Cablecast Reflect is an Internet video distribution service that optimizes bandwidth by automatically caching TV content in the cloud upon initial viewing. This allows for a virtually unlimited number of live and VOD Internet video streams across consumer devices like PCs, tablets and smartphones, all being delivered as H.264 HLS adaptive bitrate streams.

The benefits were immediately noticeable since transitioning to Reflect from our previous streaming platform. The older software application received outputs from our core Cablecast video servers, which were then encoded and streamed using a Mac Mini. However, that streaming service would often crash due to system overload and high bandwidth usage, requiring us to reboot the streaming applications and/or the associated Cablecast server, resulting in service interruptions for our streaming audience.

Cablecast Reflect eliminates this problem, offering a highly stable and reliable streaming service. With all cached content residing in the cloud, there is no impact on local bandwidth; an especially significant benefit since we stream our content in HD. Additionally, our signal has never looked better; Reflect has improved our online video quality and stream stability at once.

SEAMLESS CONNECTION

The connection between our central Cablecast server/automation system and Reflect is seamless. The typical workflow begins with member-submitted content, which is submitted through our website. That content is immediately ingested into the central Cablecast system.

Our Tightrope representative developed a special piece of software that replicates content to archive.org; the information comes back to our website and is embedded as video on the member's show page. Members can then schedule their content by clicking on the link, with the Cablecast system communicating open available programming blocks. Once scheduled, the content airs on our local Comcast and Century Link PRISM TV channels and is delivered to Cablecast Reflect for HD streaming on our website.

By moving to the cloud, Tightrope has enabled us to provide uninterrupted 1080i HD streams to our online viewers with better quality and stability, without the costs and complexity of competing systems.

Ann Theis is the station director at Denver Open Media. She can be reached at ann@openmediafoundation.org.

For more information, visit www.trms.com or call Tightrope at 866-866-4118.

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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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ONLY YOU
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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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