So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Great support and the system is running good thanks.
Chris Martin
Quick response and knowledgable support.
James Carlton
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
Outstanding response time.
Brenckmanj
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Excellent as always.
Matthew Philpit
Quick response and knowledgable support.
James Carlton
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Great support and the system is running good thanks.
Chris Martin
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Exceptional service! A+
Brian Krause
Always fantastic support. Thanks!
Tim Dean
The assistance was prompt and accurate.
Scott Hanley
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Outstanding response time.
Brenckmanj
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Grayson is to be commended... thorough and follows up.
Bob Sepe
Quick and helpful. Just what I needed.
Dennis Dutra
Brook was awesome, quick response.
Jeff Sirrine
Thanks for such a quick response.
Fred Ramos
Grayson always takes good care of us!
Marnie Rhein
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Always satisfied with the quick responses. Thanks.
Adam Bennett
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
Joe is awesome!
Barry Behlen
Quick and helpful. Just what I needed.
Dennis Dutra
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County

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St. Paul Union Depot Reopens with Dynamic Tightrope Media Digital Signage Systems

Carousel solution powers interactive and static displays for passenger wayfinding, ad-driven revenue generation

ST. PAUL, MINNESOTA, March 5, 2014 – The Union Depot transportation center in downtown St. Paul once serviced more than 20,000 commuters a day, with passenger and freight railroad services for the Twin Cities and the state of Minnesota. Forty years after passenger rail service was discontinued in 1971, Union Depot has been renovated and reopened, with Tightrope Media Systems supplying all dynamic digital signage systems and interactive kiosks.

The Tightrope Carousel solution, integrated by Tierney Brothers, replaces historical, legacy signage cabinets to bring a richer informational experience for visitors and residents using the multi-modal facility's bus, rail, taxi and bike services. It also delivers new creative and reporting capabilities for Union Depot and its partners. The complete Carousel solution offers two unique channel layouts that are the basis of 12 individual channels delivered to 28 players.

We can easily upload new information to the interactive map about events, public announcements, new locations, or even important emergency information such as bad storms or delays. It's easy and fun for visitors to explore the interactive screens and features.


According to Tina Volpe, marketing manager for Jones, Lang, LaSalle (the company that manages Union Depot), 22 historical cabinets were updated with modern, non-interactive displays featuring the Carousel system. In addition, six interactive kiosks allow travelers to find a variety of facility information as well details about local restaurants, shopping centers, events, news, notifications and more.

"The Carousel system is incredibly easy to use and quite intuitive," said Volpe. "It's just as easy as using any Microsoft product, such as Word, Power Point or Publisher. For marketing purposes, we can easily upload new information to the interactive map about events, public announcements, new locations, or even important emergency information such as bad storms or delays. It's easy and fun for visitors to explore the interactive screens and features."

From the start of the renovation, Union Depot envisioned its signage system as a dynamic, integrated source to deliver real-time information to visitors while supporting future revenue generating needs. The system serves multiple transit functions, displaying real-time arrival/departure information by route. Rather than require each transit partner to have a separate information system and display, Tierney Brothers integrated these into one system that captures the information from each partner. The results are centralized into a common Union Depot-branded display.

"This system integrates these various data streams seamlessly, and also gives the individual transit providers the ability to have local custom messaging like 'weather delay' in an override situation," said Volpe.

In fact, the digital signage system not only acts as a wayfinder, but also as a concierge. "Because we don't yet have all of our transit modes up and running, we don't necessarily have enough foot traffic to qualify staffing guest services all day to assist customers," said Volpe. "The digital signage systems serve that function for those times when we don't staff on schedule."

In addition to providing visitors with helpful information, the systems also help to drive additional revenue sources for Union Depot. Volpe and her team can control alternate content and run rotating ads on the static screens for example, scrolling content from local businesses or customers who rent out facility space for events.

"We are definitely looking at the signage systems for advertising purposes as well," said Volpe. "Having them generate additional revenue is certainly another business opportunity that we hope to grow over the next year."

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. It provides station automation, video servers, internet video on demand, live streaming, the Carousel Digital Signage system, and ZEPLAY, a multi-channel instant replay machine for stadiums, arenas and Outside Broadcast vehicles. Tightrope's award winning systems are used throughout the world.

You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.


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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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