Grayson always takes good care of us!
Marnie Rhein
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
Quick response and knowledgable support.
James Carlton
Outstanding response time.
Brenckmanj
Quick response and knowledgable support.
James Carlton
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Grayson is to be commended... thorough and follows up.
Bob Sepe
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Brook was awesome, quick response.
Jeff Sirrine
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Excellent as always.
Matthew Philpit
Quick and helpful. Just what I needed.
Dennis Dutra
Always fantastic support. Thanks!
Tim Dean
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Great support and the system is running good thanks.
Chris Martin
Great support and the system is running good thanks.
Chris Martin
Quick and helpful. Just what I needed.
Dennis Dutra
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
The assistance was prompt and accurate.
Scott Hanley
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
Exceptional service! A+
Brian Krause
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Outstanding response time.
Brenckmanj
Always satisfied with the quick responses. Thanks.
Adam Bennett
Thanks for such a quick response.
Fred Ramos
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Joe is awesome!
Barry Behlen
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith

Newsroom

Back

Pittsfield Community Television Serves Up Local Programming with Tightrope Media Systems

Upgrade to Cablecast 6.0 (beta) software enhances the user experience across the broadcast and production workflow for three PEG channels

By Brian Galante, Dimensions PR

ST. PAUL, MINNESOTA, July 29, 2015 — Pittsfield Community Television (PCTV), a local 24/7 provider of three PEG (Public, educational, and government access) channels serving more than 20,000 cable TV subscribers in the Pittsfield, Dalton and Richmond, Massachusetts area, has upgraded its video production and playout capabilities with the latest version of Cablecast automation and playout software from Tightrope Media Systems.

Cablecast 6.0 offers a substantial improvement over previous generations, including a completely redesigned user interface to help users work across more devices, including cell phones and tablets. These improvements help the modest PCTV staff work far more efficiently—and achieve more operationally—across the broadcast and production workflow.

So many of us now use mobile devices when interacting with the Cablecast software, so this was a helpful addition that comes at the perfect time


"So many of us now use mobile devices when interacting with the Cablecast software, so this was a helpful addition that comes at the perfect time," said Shawn T. Serre, Education Coordinator and Chief Engineer at Pittsfield Community Television. "We also still use desktops to schedule our programming, and the software automatically adapts to whatever screen we use. Also, many of the menus and toolbars have been updated, making the user experience far more intuitive."

PCTV seamlessly integrated Cablecast 6.0 software with its existing Tightrope hardware, which the broadcaster has leveraged and gradually upgraded for program scheduling, automation and playout since 2003. PCTV's complete Tightrope system includes a Cablecast Pro VOD server (which also includes Cablecast automation software) and two Cablecast SX2HD 2x1 video servers. These servers provide PCTV with a total of four playout channels (HD or SD), and two encode channels. Moving forward, PCTV can continue to upgrade and add new features without substantial hardware upgrades, reducing long term total cost of ownership for the entire system.

Tightrope products are integrated to provide maximum impact with minimal workflow effort, and their software upgrades provide a level of enhancement one might expect with an entirely new system.


"We started with the basic Tightrope PEG channel configuration, using Cablecast for our main server and automation platform, and the Carousel digital signage system for bulletin boards. We later added downstream keying, VOD, live streaming, high-definition server playback, and separately added Tightrope's ZEPLAY instant replay system for our sports production," said Serre. "Tightrope products are integrated to provide maximum impact with minimal workflow effort, and their software upgrades provide a level of enhancement one might expect with an entirely new system."

That minimal workflow effort is achieved through the system's ability to intelligently automate and update information across the various Tightrope products. Serre points to how Carousel bulletins are updated with new information as schedule changes are made in Cablecast, with VOD files created at the click of a button. Additionally, PCTV's web schedules update automatically, with effortless downstream key branding.

Serre adds that as a long-time Tightrope customer, PCTV has grown to rely on and appreciate their focus on customer service.

"The Tightrope folks have always been outstanding to work with, and they offer so much value for the money on the product side," he said. "They listen very carefully to their customers, and integrate many feature requests that users put forward. The technical support and customer service are first-rate. On the rare occasion where I have had to reach out for help, they have been a phone call or remote desktop away, and issues normally get resolved very quickly. The products are fairly priced, the technology is straightforward and easy to master, and the reliability is unparalleled. We never have to worry that our workflow, from scheduling to on-air playback, will fail. It is truly 'set it and forget it.'"

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. It provides station automation, video servers, internet video on demand, live streaming, the Carousel Digital Signage system, and ZEPLAY, a multi-channel instant replay machine for stadiums, arenas and Outside Broadcast vehicles. Tightrope's award winning systems are used throughout the world. You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.

NEWSLETTER

Stay informed, join our mailing list:
Sign up for our Newsletter


On the Blog


PRESS CONTACTS

Domestic - Brian Galante
    (e) brian@dimensionpronline.com
    (p) 207-494-8428

NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

NEWSLETTER

Stay informed, join our mailing list:
Sign up for our Newsletter


On the Blog


PRESS CONTACTS

Domestic - Brian Galante
    (e) brian@dimensionpronline.com
    (p) 207-494-8428

Calendar of Events

No items found.

NEWSLETTER

Stay informed, join our mailing list:
Sign up for our Newsletter


On the Blog


PRESS CONTACTS

Domestic - Brian Galante
    (e) brian@dimensionpronline.com
    (p) 207-494-8428

ONLY YOU
CAN SAVE US
FROM AN
IDENTITY CRISIS

We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

NEWSLETTER

Stay informed, join our mailing list:
Sign up for our Newsletter


On the Blog


PRESS CONTACTS

Domestic - Brian Galante
    (e) brian@dimensionpronline.com
    (p) 207-494-8428