TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Excellent as always.
Matthew Philpit
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Always fantastic support. Thanks!
Tim Dean
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Exceptional service! A+
Brian Krause
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
Great support and the system is running good thanks.
Chris Martin
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Grayson is to be commended... thorough and follows up.
Bob Sepe
Quick response and knowledgable support.
James Carlton
Grayson always takes good care of us!
Marnie Rhein
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
Quick and helpful. Just what I needed.
Dennis Dutra
Quick response and knowledgable support.
James Carlton
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
The assistance was prompt and accurate.
Scott Hanley
Joe is awesome!
Barry Behlen
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Quick and helpful. Just what I needed.
Dennis Dutra
Great support and the system is running good thanks.
Chris Martin
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
Outstanding response time.
Brenckmanj
Thanks for such a quick response.
Fred Ramos
Brook was awesome, quick response.
Jeff Sirrine
Always satisfied with the quick responses. Thanks.
Adam Bennett
Outstanding response time.
Brenckmanj
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins

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Tightrope Media Systems ZEPLAY Enhances Fan Experience For Ottawa Senators

NHL Games Arena's production team credits durability, ease of use, and archiving capabilities as key features of instant replay system

ST. PAUL, MINNESOTA, December 9th, 2013 — The Ottawa Senators recently upgraded the production capabilities of its multipurpose home arena, Canadian Tire Centre, focusing on a new LED score board, cameras, fiber infrastructure and a complete control room overhaul. The control room project included replacing its older SD gear with new, all-digital HD switchers, routers and replay system that would meet the production crew's specific requirements.

The production team selected two ZEPLAY slo-mo instant replay solutions for sports from Tightrope Media Systems, citing ease of use, durability, and quick and easy access to game action as benefits – all while offering exceptional value for its price.

Stan Kertesz, audio and video production manager for the Ottawa Senators, explained that his crew needed a reliable and easy to use replay system for its new LED score board and monitors located throughout the arena. This is because ZEPLAY would be integral to capturing fast-paced game action and generating fan excitement during home games.

"It has always been important that we have the ability to produce our own replays," explains Kertesz. "We realize that when you're a fan watching a game at home, you get these great angles and replays, but that's not always the case when you're in the arena watching the games live. With that in mind, I wanted two replay machines from the start. We had one SD system from another vendor but the front end control wasn't very good, and it had some bugs. It also only gave us four angles, and I wanted many more."

Kertesz took a serious look at the price-to-performance ratio of available replay systems. "The consultant we were working with recommended Tightrope," he says. "We checked it out and the price point was very good. I looked through the specs and the functionality and realized this system was exactly what we needed. We're basically getting two machines for the price of one."

Each ZEPLAY system allows operators eight channels of live replay (four in, four out) and a built-in multiviewer for studying angles. The unit's controller and jog/shuttle wheel with magnetic stops gives operators the accuracy and speed needed when working under pressure. "They are good, solid controllers," says Kertesz. "That's something we didn't have before with our old unit; that ease of use and control is something my operators appreciated right off the bat."

ZEPLAY's extensive tagging options to assist with storage, recall and lightning-fast highlight package creation was another essential feature for Kertesz. His operators archive game-day footage for highlights, promo packages, posting videos online or even as complementary footage after a game during player interviews.

"The archiving capability and full HD quality is very important to us, and overall it is the biggest way that ZEPLAY enhanced our game and workflow," says Kertesz. "It's great that we can show replays during the game, but with the tagging features, we also have that ability to create these HD highlight melts after the games. We can digitally transfer those to our edit suites and build databases. It makes the workflow really simple."

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. It provides station automation, video servers, internet video on demand, live streaming, the Carousel Digital Signage system, and ZEPLAY, a multi-channel instant replay machine for stadiums, arenas and Outside Broadcast vehicles. Tightrope's award winning systems are used throughout the world. You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.

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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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