I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
Quick and helpful. Just what I needed.
Dennis Dutra
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
Exceptional service! A+
Brian Krause
Quick and helpful. Just what I needed.
Dennis Dutra
Great support and the system is running good thanks.
Chris Martin
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
Great support and the system is running good thanks.
Chris Martin
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
Thanks for such a quick response.
Fred Ramos
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Grayson is to be commended... thorough and follows up.
Bob Sepe
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Quick response and knowledgable support.
James Carlton
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Outstanding response time.
Brenckmanj
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Always satisfied with the quick responses. Thanks.
Adam Bennett
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
Always fantastic support. Thanks!
Tim Dean
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
The assistance was prompt and accurate.
Scott Hanley
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
Joe is awesome!
Barry Behlen
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Outstanding response time.
Brenckmanj
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Quick response and knowledgable support.
James Carlton
Grayson always takes good care of us!
Marnie Rhein
Excellent as always.
Matthew Philpit
Brook was awesome, quick response.
Jeff Sirrine
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett

Newsroom

Back


James City County Makes the Leap to HD with Tightrope Media Systems' Cablecast Flex

Easy-to-use, feature-rich automation software and flexible multi-format servers deliver significant operational efficiencies while enabling region's first high-definition PEG channels

ST. PAUL, MINNESOTA, October 4, 2016 – This summer, James City County, Virginia became the first locality in the Hampton Roads area to offer its public, education and government (PEG) programming to television audiences in high definition. Powering playout for the community broadcaster's new HD channels are Cablecast Flex multi-format video servers and Cablecast Broadcast Automation software from Tightrope Media Systems (TRMS).

"We were eager to move to HD to offer a better television experience for our viewership," said Randall Hisle, chief video engineer for James City County. "Other than our PEG content, all of the channels on our local cable system were already HD, so we needed to upgrade to meet our viewers' quality expectations. Most of our recent production equipment and infrastructure was HD-ready, so when Cox Communications allowed us to start transmitting in HD, upgrading our Cablecast playout platform was the final piece of the puzzle."

A joint venture of James City County and the City of Williamsburg, the television studio and headend at the James City County Community Video Center host production and playout for four separately-programmed channels. Three of the channels – the county and city's jointly-run community and education stations, plus James City County TV, the county's government station – are now distributed in both HD and SD, while the fourth, the city's distinct government channel, is available exclusively to Williamsburg residents in SD.

Cablecast gives us room to grow, whether on television or with dedicated channels for video displays in public spaces.


Supplied by reseller Whitlock Group, two Cablecast Flex 4 servers provide playout for the four channels plus dual simultaneous recording capabilities, while offering two additional, configurable input or output channels for future expansion. "The Cablecast Flex 4 servers give us the flexibility to run the county's new HD channels and city's SD-only channel all from the same platform," said Hisle. "They also give us room to grow, whether on television or with dedicated channels for video displays in public spaces. The servers' integrated up/down conversion has also been handy in our transition, letting us easily blend existing SD content into our HD channels."

The HD deployment gives James City County the same rich functionality and operational benefits that it enjoyed for years with the county's SD Cablecast system, starting with the software's easy-to-use, web interface. "Before Cablecast, it was a huge challenge for our small team at the Community Video Center to take care of all of the programming needs for everyone we served," explained Hisle. "Cablecast lets us distribute that effort to the schools, city and various departments to do their own programming and scheduling. They can access Cablecast via the web, and it's easy enough for them to operate themselves. It creates a lot of freedom for each of the channels to do their own thing, while taking a lot of the workload off of us."

Cablecast lets us distribute the programming work to other departments. They can access Cablecast via the web, and it's easy enough for them to operate themselves.


James City County also uses Tightrope's Carousel Digital Signage Software to manage the bulletin boards related to each of the county's three channels, and Hisle praises the seamless workflow between it and Cablecast. "Their tight integration lets Carousel automatically create bulletins from the Cablecast schedule and announce upcoming programs," he elaborated. "It's another great example of how well Tightrope understands and addresses the unique needs of community TV broadcasters. Cablecast and Carousel allow our very small staff to easily manage our multiple channels and bulletin boards in a unified manner, delivering operational efficiencies while letting us combine our video and bulletins together into a great-looking result."

Overall, the new HD Cablecast deployment continues to impress Hisle as much as when the station chose Cablecast eight years ago. "When we first discovered Cablecast, it blew us away, as we couldn't find anything else that could do what it did," he recounted. "While we've been completely satisfied, due diligence and our procurement processes required me to research multiple vendors' products for our HD upgrade project. There's still nothing else like Cablecast, and there's still nobody else out there bringing PEG stations the benefits that Tightrope does."

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. It provides station automation, video servers, Internet video on demand, live streaming, the Carousel Digital Signage system, and ZEPLAY, a multi-channel instant replay machine for stadiums, arenas and Outside Broadcast vehicles. Tightrope's award winning systems are used throughout the world. You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.

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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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Calendar of Events

Aug 24, 2017
 - 
Aug 24, 2017

JB&A Workflow Solutions Tour

New York, NY
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This is the only place you will find complete video workflow solutions set up and ready to demo. Receive personalized hands-on demos of complete workflow solutions in an intimate setting. Ask questions to industry experts. Solve your pain points with a real solution set! Pre-register for the event for a chance to win a GoPro. Winners will be chosen at random from each event’s qualifying entries, and announced the following week.

Sep 11, 2017
 - 
Sep 14, 2017

NATOA 2017 Conference

Seattle, WA
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NATOA's 2017 Annual Conference promises to be packed with the educational sessions, dynamic speakers and exciting and productive networking events that you've come to expect from this annual event. Join us in the Pacific Northwest to hear from the experts about what local governments are facing this year. Become better equipped to succeed in your job, meet colleagues from across the country, and meet with vendors offering the products you need in your jurisdiction.

Sep 25, 2017
 - 
Sep 25, 2017

Data Visual on Display

Edmonton, AB, CA
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DataVisual Technology Showcase Mark your calendars! Once again we will be holding our tech showcase in various cities across Canada - bringing to you new innovative pro AV products. Experience the hands-on demos and the not-to-miss seminars from industry leaders! Open To All - Resellers, Consultants & End-Users. Complimentary Lunch & Parking. No cost to attend.

Sep 26, 2017
 - 
Sep 26, 2017

Advanced Broadcast Solutions Media Tech Expo 2017

Portland, OR
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Are you a Broadcaster, IT Manager, House of Worship Facility, Government Agency, Educational Institute, Corporation, Live Event Production, Post House, Cable Provider, Film Maker, Audio Studio, Student or Professional that wants to keep up with the ever evolving professional technology field? This is the forum for you! This complimentary one-day event will feature educational sessions, networking opportunities and an exhibit hall showcasing equipment from a variety of manufacturers. Fresh from IBC, NAB, InfoComm, Broadcast Asia and other interrelated events, knowledgeable representatives from across our industry will be in attendance to assist, educate and empower you to understand the complexities required in today’s professional video and audio infrastructure. Registration is free and includes lunch and refreshments throughout the show. Attend the great seminars and enter our raffle to win prizes.

Sep 26, 2017
 - 
Sep 26, 2017

Data Visual on Display

Calgary, AB, CA
Click here for more information

DataVisual Technology Showcase Mark your calendars! Once again we will be holding our tech showcase in various cities across Canada - bringing to you new innovative pro AV products. Experience the hands-on demos and the not-to-miss seminars from industry leaders! Open To All - Resellers, Consultants & End-Users.
Complimentary Lunch & Parking.
No cost to attend.

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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