Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Exceptional service! A+
Brian Krause
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
Grayson always takes good care of us!
Marnie Rhein
Brook was awesome, quick response.
Jeff Sirrine
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Quick and helpful. Just what I needed.
Dennis Dutra
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Quick response and knowledgable support.
James Carlton
Quick and helpful. Just what I needed.
Dennis Dutra
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Excellent as always.
Matthew Philpit
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Always fantastic support. Thanks!
Tim Dean
Great support and the system is running good thanks.
Chris Martin
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
Thanks for such a quick response.
Fred Ramos
Grayson is to be commended... thorough and follows up.
Bob Sepe
Joe is awesome!
Barry Behlen
Great support and the system is running good thanks.
Chris Martin
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
Quick response and knowledgable support.
James Carlton
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Outstanding response time.
Brenckmanj
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
The assistance was prompt and accurate.
Scott Hanley
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
Always satisfied with the quick responses. Thanks.
Adam Bennett
Outstanding response time.
Brenckmanj
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall

Newsroom

Back


James City County Makes the Leap to HD with Tightrope Media Systems' Cablecast Flex

Easy-to-use, feature-rich automation software and flexible multi-format servers deliver significant operational efficiencies while enabling region's first high-definition PEG channels

ST. PAUL, MINNESOTA, October 4, 2016 – This summer, James City County, Virginia became the first locality in the Hampton Roads area to offer its public, education and government (PEG) programming to television audiences in high definition. Powering playout for the community broadcaster's new HD channels are Cablecast Flex multi-format video servers and Cablecast Broadcast Automation software from Tightrope Media Systems (TRMS).

"We were eager to move to HD to offer a better television experience for our viewership," said Randall Hisle, chief video engineer for James City County. "Other than our PEG content, all of the channels on our local cable system were already HD, so we needed to upgrade to meet our viewers' quality expectations. Most of our recent production equipment and infrastructure was HD-ready, so when Cox Communications allowed us to start transmitting in HD, upgrading our Cablecast playout platform was the final piece of the puzzle."

A joint venture of James City County and the City of Williamsburg, the television studio and headend at the James City County Community Video Center host production and playout for four separately-programmed channels. Three of the channels – the county and city's jointly-run community and education stations, plus James City County TV, the county's government station – are now distributed in both HD and SD, while the fourth, the city's distinct government channel, is available exclusively to Williamsburg residents in SD.

Cablecast gives us room to grow, whether on television or with dedicated channels for video displays in public spaces.


Supplied by reseller Whitlock Group, two Cablecast Flex 4 servers provide playout for the four channels plus dual simultaneous recording capabilities, while offering two additional, configurable input or output channels for future expansion. "The Cablecast Flex 4 servers give us the flexibility to run the county's new HD channels and city's SD-only channel all from the same platform," said Hisle. "They also give us room to grow, whether on television or with dedicated channels for video displays in public spaces. The servers' integrated up/down conversion has also been handy in our transition, letting us easily blend existing SD content into our HD channels."

The HD deployment gives James City County the same rich functionality and operational benefits that it enjoyed for years with the county's SD Cablecast system, starting with the software's easy-to-use, web interface. "Before Cablecast, it was a huge challenge for our small team at the Community Video Center to take care of all of the programming needs for everyone we served," explained Hisle. "Cablecast lets us distribute that effort to the schools, city and various departments to do their own programming and scheduling. They can access Cablecast via the web, and it's easy enough for them to operate themselves. It creates a lot of freedom for each of the channels to do their own thing, while taking a lot of the workload off of us."

Cablecast lets us distribute the programming work to other departments. They can access Cablecast via the web, and it's easy enough for them to operate themselves.


James City County also uses Tightrope's Carousel Digital Signage Software to manage the bulletin boards related to each of the county's three channels, and Hisle praises the seamless workflow between it and Cablecast. "Their tight integration lets Carousel automatically create bulletins from the Cablecast schedule and announce upcoming programs," he elaborated. "It's another great example of how well Tightrope understands and addresses the unique needs of community TV broadcasters. Cablecast and Carousel allow our very small staff to easily manage our multiple channels and bulletin boards in a unified manner, delivering operational efficiencies while letting us combine our video and bulletins together into a great-looking result."

Overall, the new HD Cablecast deployment continues to impress Hisle as much as when the station chose Cablecast eight years ago. "When we first discovered Cablecast, it blew us away, as we couldn't find anything else that could do what it did," he recounted. "While we've been completely satisfied, due diligence and our procurement processes required me to research multiple vendors' products for our HD upgrade project. There's still nothing else like Cablecast, and there's still nobody else out there bringing PEG stations the benefits that Tightrope does."

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. It provides station automation, video servers, Internet video on demand, live streaming, the Carousel Digital Signage system, and ZEPLAY, a multi-channel instant replay machine for stadiums, arenas and Outside Broadcast vehicles. Tightrope's award winning systems are used throughout the world. You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.

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2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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Calendar of Events

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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