So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Quick response and knowledgable support.
James Carlton
Quick and helpful. Just what I needed.
Dennis Dutra
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
Grayson always takes good care of us!
Marnie Rhein
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
Outstanding response time.
Brenckmanj
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Exceptional service! A+
Brian Krause
The assistance was prompt and accurate.
Scott Hanley
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
Grayson is to be commended... thorough and follows up.
Bob Sepe
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
Joe is awesome!
Barry Behlen
Always fantastic support. Thanks!
Tim Dean
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
Outstanding response time.
Brenckmanj
Great support and the system is running good thanks.
Chris Martin
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Excellent as always.
Matthew Philpit
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Brook was awesome, quick response.
Jeff Sirrine
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Quick and helpful. Just what I needed.
Dennis Dutra
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
Great support and the system is running good thanks.
Chris Martin
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Always satisfied with the quick responses. Thanks.
Adam Bennett
Thanks for such a quick response.
Fred Ramos
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Quick response and knowledgable support.
James Carlton
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith

Newsroom

Back

Eagle County Government Television Strengthens Access and Saves Money with Cloud-Based Streaming from Tightrope

By Josh Stowell

Station Manager

Eagle County Government Television

[Originally published in Government Video, Oct 9, 2017]

 

EAGLE, CO – Government access station Eagle County Government Television (ECGtv) provides local residents with news and information including board of county commissioner meetings, regional transit meetings, and programming highlighting life in the region.

Like most PEG stations, a key aspect of reaching our community is bringing our content beyond our cable channel to online and OTT audiences via the web and mobile devices. We have been very happy users of Tightrope Media Systems’ Cablecast broadcast automation platform for many years, but until last year we had used a different vendor’s tools and services for encoding and delivering our live and on-demand streams. Frustrated with the video quality limitations and high costs of that other service, we switched to Tightrope’s cloud-based Cablecast Reflect streaming service in June 2016, and have since enjoyed significant time and cost savings.

Working with systems integrator Media Control Systems, we deployed the Cablecast Reflect service in conjunction with Tightrope’s Cablecast Live and Cablecast Pro VOD solutions for encoding and delivering our online content. These tools all integrate seamlessly with our station’s core Cablecast system, enabling us to unify and simplify our operations for both traditional and online distribution.

The workflow for publishing and delivering online content with Cablecast Reflect continues Tightrope’s signature ease of use, which is also what had first drawn us to the Cablecast automation system for our cable channel. When we add a program to our cable schedule, we simply check a box to indicate whether we also want it streamed live or published as VOD online. We can also optionally add VOD chapter marks. The Cablecast platform automatically encodes the content and publishes it to our website (www.ecgtv.com). Cablecast Reflect then intelligently caches the content to the cloud when it’s first requested, freeing up our local bandwidth while ensuring smooth delivery for a virtually unlimited number of viewers.

"...In a two-person shop like our station, every minute [counts]...[Cablecast] has delivered a 50% time savings for program scheduling versus our previous automation system."

With our older streaming solution, we had separate broadcast and online workflows, which required a lot more work. In a two-person shop like our station, every minute you can save is definitely a big deal. Just as the overall Cablecast platform has delivered a 50% time savings for program scheduling versus our previous automation system, Tightrope’s integrated streaming workflow has also cut our time and effort in half for making our content available online.

The monetary savings we have achieved with Cablecast Reflect have been just as significant. We save roughly $10,000 each year compared to the service we previously used, while delivering a better-quality product. Tightrope lets us tweak the quality settings, but we simply use the defaults, which already look fantastic. 

"...It is critical that [our viewers can watch] without issue. Cablecast Reflect works very well, delivering consistent and uninterrupted online viewing experiences every time – even when [demand is high]."

Cablecast Reflect’s scalability gives us practically limitless viewer accessibility. As a government organization, it is critical that anyone who wants to watch our content can do so without issue. Cablecast Reflect works very well, delivering consistent and uninterrupted online viewing experiences every time – even when demand for a video is high.

We also used Cablecast’s included website design features and templates to build pages that are automatically populated with our videos. The intuitive tools made it easy to create pages that look consistent with the rest of our website without needing to use a development API, which we’d had to do with our previous system. As such, we did it ourselves without tasking our in-house programmer, which was a huge score for us.

Once again, Tightrope has really thought about what PEG station operators need and what will make our lives easier, and they’ve created a product and service that efficiently satisfies everything we need to do.

Josh Stowell is the Station Manager for Eagle County Government Television, and has been with the station since 2006. He can be reached at josh.stowell@eaglecounty.us. For more information about Tightrope Media Systems, call 866-866-4118 or visit the company’s website at www.trms.com.

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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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