The assistance was prompt and accurate.
Scott Hanley
Grayson always takes good care of us!
Marnie Rhein
Grayson is to be commended... thorough and follows up.
Bob Sepe
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Quick and helpful. Just what I needed.
Dennis Dutra
Great support and the system is running good thanks.
Chris Martin
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
Exceptional service! A+
Brian Krause
Outstanding response time.
Brenckmanj
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
Quick and helpful. Just what I needed.
Dennis Dutra
Brook was awesome, quick response.
Jeff Sirrine
Outstanding response time.
Brenckmanj
Always fantastic support. Thanks!
Tim Dean
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
Great support and the system is running good thanks.
Chris Martin
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
Always satisfied with the quick responses. Thanks.
Adam Bennett
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Quick response and knowledgable support.
James Carlton
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Joe is awesome!
Barry Behlen
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Quick response and knowledgable support.
James Carlton
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
Thanks for such a quick response.
Fred Ramos
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
Excellent as always.
Matthew Philpit

Newsroom

Back

Tightrope Media Systems’ Cablecast Streamlines Workflows and Enables New Service Offerings for Douglas Cable Access

Comprehensive, feature-rich automation and playout platform delivers significant time savings, while intuitive, web-based scheduling interface enhances collaboration across departments

ST. PAUL, MINNESOTA, March 27, 2017 – When Douglas, Massachusetts community broadcaster Douglas Cable Access replaced its aging playout system early this year, it selected the Cablecast Broadcast Automation software and Cablecast Flex 4 video server from Tightrope Media Systems to provide the rich functionality the station desired. The results have exceeded the station’s expectations, as the Cablecast platform has streamlined its workflows while enabling it to offer new community services and add a third channel to its centralized operations.

“We requested hands-on demonstrations from all of the leading providers, and when I sat down and used Cablecast, it immediately felt like a great fit for how we work”

With its 10-year-old automation and playback system nearing the end of its life cycle, station management conducted extensive research on possible successors. “We requested hands-on demonstrations from all of the leading providers, and when I sat down and used Cablecast, it immediately felt like a great fit for how we work,” said Pat Aldrich, cable access coordinator at Douglas Cable Access. “I had been impressed by Cablecast when I saw it years ago at a trade show, but I was really blown away when I discovered its newest features in our demo.”

Working with reseller Integrated Solutions Group from Norwood, Massachusetts, the transition from the station’s old system to Cablecast proved to be fast and seamless. “I was pleasantly shocked by how quickly the deployment went,” Aldrich recounted. “We took the old system down one day, and the next day we were up and broadcasting with Cablecast – and that timeframe included overhauling our cabling infrastructure. A big part of that success was how intuitive the Cablecast system is – there was virtually no learning curve for me to start using it productively.”

Originally responsible for the Town of Douglas’ public access and government channels, the station chose a four-channel Cablecast Flex server configured with a trio of outputs alongside a recording channel for live feeds. The expanded capabilities allowed Douglas Cable Access to integrate the town’s educational channel – previously operated independently by staff at the local high school – within its unified playout center, taking the equipment burden off the school while enabling richer content offerings than the channel’s earlier DVD-based programming.

“We took the old system down one day, and the next day we were up and broadcasting with Cablecast..there was virtually no learning curve for me to start using it productively.”

School staff members now manage and program the channel remotely through Cablecast’s web-based interface, which Aldrich further lauds as opening up new efficiencies and opportunities for collaboration. “Our previous scheduling system could be operated through just one computer,” he explained. “Cablecast’s web interface allows multiple users from various town departments to work together from any location. For example, we can now give the police or fire departments the ability to create emergency text crawls themselves and immediately put them on-air.”

“The Tightrope platform saves us a lot of time on the back end, automatically publishing and updating our program schedules on our bulletin board.

The station uses Tightrope’s Carousel Digital Signage Software to power the community bulletin board seen on its public and government channels, leveraging Carousel’s tight integration with Cablecast. “With our old system, bulletins were entirely manually managed,” Aldrich said. “The Tightrope platform saves us a lot of time on the back end, automatically publishing and updating our program schedules on our bulletin board. It is also easy to use dynamic, external data sources in Carousel, and I was able to quickly integrate multiple Twitter feeds into our bulletins.”

Cablecast has enabled many additional, significant workflow improvements for Douglas Cable Access and its staff. Aldrich praises Cablecast’s powerful and intuitive scheduling tools, rich metadata support and extensive reporting capabilities as highlights among his favorite features, while the multi-codec format flexibility of the Cablecast Flex servers eliminates most of the time-consuming transcoding required for playout compatibility with the station’s previous system. “All of these efficiencies really add up to saving us a lot of time,” he noted.

Overall, Cablecast has far surpassed Douglas Cable Access’ original goals for the upgrade. “For me, it’s exciting to be able to offer new services to our town and departments,” Aldrich concluded. “Cablecast’s extensive capabilities have opened up a whole new world for us.”

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. With its Cablecast portfolio, the company provides station automation, video servers, Internet video on demand and live streaming, while its Carousel Digital Signage system powers on-premise content and out-of-home networks across multiple business verticals. Tightrope's award winning systems are used throughout the world. You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.

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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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Calendar of Events

Aug 24, 2017
 - 
Aug 24, 2017

JB&A Workflow Solutions Tour

New York, NY
Click here for more information

This is the only place you will find complete video workflow solutions set up and ready to demo. Receive personalized hands-on demos of complete workflow solutions in an intimate setting. Ask questions to industry experts. Solve your pain points with a real solution set! Pre-register for the event for a chance to win a GoPro. Winners will be chosen at random from each event’s qualifying entries, and announced the following week.

Sep 11, 2017
 - 
Sep 14, 2017

NATOA 2017 Conference

Seattle, WA
Click here for more information

NATOA's 2017 Annual Conference promises to be packed with the educational sessions, dynamic speakers and exciting and productive networking events that you've come to expect from this annual event. Join us in the Pacific Northwest to hear from the experts about what local governments are facing this year. Become better equipped to succeed in your job, meet colleagues from across the country, and meet with vendors offering the products you need in your jurisdiction.

Sep 25, 2017
 - 
Sep 25, 2017

Data Visual on Display

Edmonton, AB, CA
Click here for more information

DataVisual Technology Showcase Mark your calendars! Once again we will be holding our tech showcase in various cities across Canada - bringing to you new innovative pro AV products. Experience the hands-on demos and the not-to-miss seminars from industry leaders! Open To All - Resellers, Consultants & End-Users. Complimentary Lunch & Parking. No cost to attend.

Sep 26, 2017
 - 
Sep 26, 2017

Advanced Broadcast Solutions Media Tech Expo 2017

Portland, OR
Click here for more information

Are you a Broadcaster, IT Manager, House of Worship Facility, Government Agency, Educational Institute, Corporation, Live Event Production, Post House, Cable Provider, Film Maker, Audio Studio, Student or Professional that wants to keep up with the ever evolving professional technology field? This is the forum for you! This complimentary one-day event will feature educational sessions, networking opportunities and an exhibit hall showcasing equipment from a variety of manufacturers. Fresh from IBC, NAB, InfoComm, Broadcast Asia and other interrelated events, knowledgeable representatives from across our industry will be in attendance to assist, educate and empower you to understand the complexities required in today’s professional video and audio infrastructure. Registration is free and includes lunch and refreshments throughout the show. Attend the great seminars and enter our raffle to win prizes.

Sep 26, 2017
 - 
Sep 26, 2017

Data Visual on Display

Calgary, AB, CA
Click here for more information

DataVisual Technology Showcase Mark your calendars! Once again we will be holding our tech showcase in various cities across Canada - bringing to you new innovative pro AV products. Experience the hands-on demos and the not-to-miss seminars from industry leaders! Open To All - Resellers, Consultants & End-Users.
Complimentary Lunch & Parking.
No cost to attend.

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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