Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Thanks for such a quick response.
Fred Ramos
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Outstanding response time.
Brenckmanj
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Always fantastic support. Thanks!
Tim Dean
The assistance was prompt and accurate.
Scott Hanley
Quick response and knowledgable support.
James Carlton
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
Joe is awesome!
Barry Behlen
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall
Outstanding response time.
Brenckmanj
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
Great support and the system is running good thanks.
Chris Martin
Exceptional service! A+
Brian Krause
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Grayson is to be commended... thorough and follows up.
Bob Sepe
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Brook was awesome, quick response.
Jeff Sirrine
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Great support and the system is running good thanks.
Chris Martin
Quick and helpful. Just what I needed.
Dennis Dutra
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Excellent as always.
Matthew Philpit
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
Quick response and knowledgable support.
James Carlton
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
Quick and helpful. Just what I needed.
Dennis Dutra
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Always satisfied with the quick responses. Thanks.
Adam Bennett
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Grayson always takes good care of us!
Marnie Rhein
It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center

Newsroom

Back

Tightrope Media Systems’ Cablecast Streamlines Workflows and Enables New Service Offerings for Douglas Cable Access

Comprehensive, feature-rich automation and playout platform delivers significant time savings, while intuitive, web-based scheduling interface enhances collaboration across departments

ST. PAUL, MINNESOTA, March 27, 2017 – When Douglas, Massachusetts community broadcaster Douglas Cable Access replaced its aging playout system early this year, it selected the Cablecast Broadcast Automation software and Cablecast Flex 4 video server from Tightrope Media Systems to provide the rich functionality the station desired. The results have exceeded the station’s expectations, as the Cablecast platform has streamlined its workflows while enabling it to offer new community services and add a third channel to its centralized operations.

“We requested hands-on demonstrations from all of the leading providers, and when I sat down and used Cablecast, it immediately felt like a great fit for how we work”

With its 10-year-old automation and playback system nearing the end of its life cycle, station management conducted extensive research on possible successors. “We requested hands-on demonstrations from all of the leading providers, and when I sat down and used Cablecast, it immediately felt like a great fit for how we work,” said Pat Aldrich, cable access coordinator at Douglas Cable Access. “I had been impressed by Cablecast when I saw it years ago at a trade show, but I was really blown away when I discovered its newest features in our demo.”

Working with reseller Integrated Solutions Group from Norwood, Massachusetts, the transition from the station’s old system to Cablecast proved to be fast and seamless. “I was pleasantly shocked by how quickly the deployment went,” Aldrich recounted. “We took the old system down one day, and the next day we were up and broadcasting with Cablecast – and that timeframe included overhauling our cabling infrastructure. A big part of that success was how intuitive the Cablecast system is – there was virtually no learning curve for me to start using it productively.”

Originally responsible for the Town of Douglas’ public access and government channels, the station chose a four-channel Cablecast Flex server configured with a trio of outputs alongside a recording channel for live feeds. The expanded capabilities allowed Douglas Cable Access to integrate the town’s educational channel – previously operated independently by staff at the local high school – within its unified playout center, taking the equipment burden off the school while enabling richer content offerings than the channel’s earlier DVD-based programming.

“We took the old system down one day, and the next day we were up and broadcasting with Cablecast..there was virtually no learning curve for me to start using it productively.”

School staff members now manage and program the channel remotely through Cablecast’s web-based interface, which Aldrich further lauds as opening up new efficiencies and opportunities for collaboration. “Our previous scheduling system could be operated through just one computer,” he explained. “Cablecast’s web interface allows multiple users from various town departments to work together from any location. For example, we can now give the police or fire departments the ability to create emergency text crawls themselves and immediately put them on-air.”

“The Tightrope platform saves us a lot of time on the back end, automatically publishing and updating our program schedules on our bulletin board.

The station uses Tightrope’s Carousel Digital Signage Software to power the community bulletin board seen on its public and government channels, leveraging Carousel’s tight integration with Cablecast. “With our old system, bulletins were entirely manually managed,” Aldrich said. “The Tightrope platform saves us a lot of time on the back end, automatically publishing and updating our program schedules on our bulletin board. It is also easy to use dynamic, external data sources in Carousel, and I was able to quickly integrate multiple Twitter feeds into our bulletins.”

Cablecast has enabled many additional, significant workflow improvements for Douglas Cable Access and its staff. Aldrich praises Cablecast’s powerful and intuitive scheduling tools, rich metadata support and extensive reporting capabilities as highlights among his favorite features, while the multi-codec format flexibility of the Cablecast Flex servers eliminates most of the time-consuming transcoding required for playout compatibility with the station’s previous system. “All of these efficiencies really add up to saving us a lot of time,” he noted.

Overall, Cablecast has far surpassed Douglas Cable Access’ original goals for the upgrade. “For me, it’s exciting to be able to offer new services to our town and departments,” Aldrich concluded. “Cablecast’s extensive capabilities have opened up a whole new world for us.”

About Tightrope Media Systems

Founded in 1997, Tightrope Media Systems is the pioneer of web-centric digital signage and broadcast automation systems. With its Cablecast portfolio, the company provides station automation, video servers, Internet video on demand and live streaming, while its Carousel Digital Signage system powers on-premise content and out-of-home networks across multiple business verticals. Tightrope's award winning systems are used throughout the world. You can reach Tightrope Media Systems at (866) 866-4118 or visit them on the web at http://www.trms.com.

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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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Calendar of Events

Jun 26, 2017
 - 
Jun 29, 2017

AHECTA Conference

Clearwater Beach, FL
Click here for more information

AHECTA members represent both collegiate institutions and corporate entities dedicated to the advancement of video in higher education. Formerly known as the Association of Higher Education Campus Television Administrators, AHECTA now represents all things video on college and university campuses: from traditional cable television stations and residential CATV, to student productions, digital signage, online learning, and live and on-demand streaming.

Jun 29, 2017
 - 
Jun 29, 2017

ClarkPowell Fusion Technology Expo

Concord, NC
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This show is fresh off the heels of Infocomm so if you didn't get a chance to go to Florida this should be your stop for all of the newest in audio visual technology. We look forward to seeing you there!

Jul 12, 2017
 - 
Jul 14, 2017

ACM National 2017 Annual Conference

Minneapolis, MN
Click here for more information

Join community media professionals from across the country at the Marriott Minneapolis City Center on July 12-14, 2017 in Minneapolis, MN. Come together with those attending the conference and navigate through this learning opportunity while creating and maintaining relationships. Themed this year as “Rivers to Cross”, this addresses our call to rise up against challenges in making media and align as strong members of the industry. “Rivers to Cross” also indicates the future and looking ahead to what is to come. The conference boasts a stimulating schedule containing informational sessions, exhibits from vendors, and various networking opportunities.

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We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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