It’s never a chore to use Cablecast, it can be as simple or as complicated as you want without any of the headaches.
Drew Caron
Assistant Director, Londonderry Access Center
We're using Tightrope's SV4 video server along with Carousel. The beauty is that the control software for the server, Cablecast, and Carousel are tightly integrated.
Edward Cating
Production Manager, WilliNet Access TV
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Great support and the system is running good thanks.
Chris Martin
Quick and helpful. Just what I needed.
Dennis Dutra
Brook was awesome, quick response.
Jeff Sirrine
With Cablecast, it takes me less than 10 minutes to create the schedule and my work is done.
Michael D'Amato
Broadcast Communications Manager, Edison, NJ
Grayson is to be commended... thorough and follows up.
Bob Sepe
Excellent as always.
Matthew Philpit
Quick response and knowledgable support.
James Carlton
Quick and helpful. Just what I needed.
Dennis Dutra
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
We recently purchased Cablecast and are amazed with the potential and power that it has.
Jon Benditz
Batavia Access Television
Outstanding response time.
Brenckmanj
Quick and simple solution to our issue. Had server up and running again in short amount of time. Thank you.
Jeff Smith
Grayson always takes good care of us!
Marnie Rhein
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
It's not just this time. It’s every time. I know that when I call in or send a request I do get the service I need.
Jesse Lenarz
Perfect; received a phone call message that helped point me in the right direction.
James Fellows
Better than good! It was excellent! A live person answered the phone and was very responsive! Thank you!
Lisa Corbally
Quick response and knowledgable support.
James Carlton
Great support and the system is running good thanks.
Chris Martin
TRMS has the best support staff I have ever had the pleasure of working with. Great Job, Great Products!
Trent Comer
We used to have a volunteer who came in to maintain our on-air schedule. Now it happens automatically in Cablecast!
Edward Cating
Production Manager, WilliNet Access TV
Talk about blazing fast speed! I've never EVER had an issue resolved so quickly by a support department. Bravo.
Jimmy Moore
Outstanding response time.
Brenckmanj
There’s still nothing else like Cablecast...nobody else is bringing PEG stations the benefits that Tightrope does
Randall Hisle
James City County
Thanks for all the help. Always a pleasure to work with. Very quick and efficient!
Adam Bennett
Your support was outstanding. Joe got right back to us and stayed with us until our channel was back on the air. I am very satisfied with Tightrope as a company for several reasons.
Charles Nolley
Director of Media Services, Governors State University
Thank You for your hard work, the system is great! I would recommend Cablecast to any new stations.
Dick Johnson
Joe is awesome!
Barry Behlen
Super.......quick response. Great to see you have a feedback system. Nice job.
Bill Jennings
Always fantastic support. Thanks!
Tim Dean
Always satisfied with the quick responses. Thanks.
Adam Bennett
Exceptional service! A+
Brian Krause
Thanks for such a quick response.
Fred Ramos
With the information I was provided, I was able to solve my issue and learned a little more about the program also!
Betty Mueller
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
The assistance was prompt and accurate.
Scott Hanley
Joe was very helpful and followed up with me on this issue. Very professional and knowledgeable.
Lucas Johnson
The support is always better than the information I give. I've never been more satisfied with a company's customer support!
Jason Faulds
So far, everything is running smoothly again. Grayson is very helpful!!
Lisa Hawkins
I appreciated the fast and courteous assistance I received. Can't say enough good things about the technical support we always receive!
Youngt
Grant was fast to reply and was knowledgable. Thanks for your help.
Althof's TV
If there were an option of Excellent I would choose that. Brooke and Ray were great. They really helped me more than they can imagine.
James Jones
Joe's service was excellent. Very quick, detailed and exactly what i needed to know.
Robin Hall

Newsroom

Back

A Winning Combination

Citadel FCU enjoys digital signage communication, expertise

By Vince Faville

Click here to see original article in Sound & Communications Magazine

Helping customers make sense of digital signage solutions in today's market can be tricky. To the untrained person, many of the digital signage systems look alike. At Advanced AV, we integrate more than 20 different digital signage systems and always have customers answer a 10-question survey so we can help them narrow down the products that best fit their needs.

We recently installed a digital signage network for Citadel, a federally chartered credit union in Pennsylvania. Citadel has 14 locations across the state: Some of them are new retail offices (branches) and others are retrofits. At the time Citadel approached us for help, it was considering a digital signage system to replace printed posters in its retail offices. Digital signage would eliminate printing costs and also save on the personnel time required to ship new posters and have someone swap them out for the old ones.

The customers can start to identify with our brand after seeing our spots on TV, hearing them on the radio and then seeing them on our TV network. The digital signage system is part of a larger media campaign


My division, the Advanced Technologies Group (ATG) within Advanced AV, specializes in helping customers such as Citadel navigate any technology that runs across a network. We run a fully functional testing facility and bring in all of the digital signage platforms that we integrate with a goal to break them…and then fix them. We're also beta testers for many of the digital signage system manufacturers.

My group also builds every signage server and player as a means of quality control. We keep a database of parts that go into every computer. ATG is a Microsoft OEM dealer, so we use quality parts and ensure that every computer can run any of the 20-plus signage platforms we sell.

Citadel came to our facility for a demo. We looked at several different platforms but eventually settled on Tightrope Media Systems. Citadel needed simple, easy-to-use digital signage software that was powerful enough to get the message to its customers. Other platforms offer robust content creation but were so complex that Citadel would have required a dedicated design person to oversee the system.

Although new retail offices had digital signage as part of the floor plan, Citadel's older offices also required the new system. The retrofits were in older buildings, so it was an infrastructure challenge; each building was different. We worked closely with Citadel's facilities team to plan accordingly for cable runs and to make space to mount signage equipment.

Courtney Rowan, eMarketing Projects Manager for Citadel, stated, "It was easy to get up to speed on the install. Advanced AV made it easy because it was so process-oriented. There was no question as to what the next step was. Our big office in Thorndale is one of the busiest and required a retrofit. Advanced AV worked with our facilities team to install a new system in less than a day, with no business interruption."

We sent our trainers to Citadel headquarters to teach Rowan and others how to use the Tightrope software. "The software is easy to use, as easy as a copy and paste, and it's easy to add new offices. But the content creation is the fun part. We brought in a production company to create a few video spots and also use moving graphics to showcase products and services."

Citadel's use of the technology is beyond just signage. The client refers to its system as Citadel TV and uses it as an in-house TV network, broadcast on its NEC LCS4215 42- inch screens. "We show our series of commercials in every office. The customers can start to identify with our brand after seeing our spots on TV, hearing them on the radio and then seeing them on our TV network. The digital signage system is part of a larger media campaign," Rowan explained.

Citadel has also added news feeds and music content to help customers feel comfortable and to help pass the time when they're waiting in line. Technology, integration and creativity represent a winning combination for Citadel and Advanced AV.


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NAB 2017 Ace Award

Tightrope's trade show booth was the winner for best "Awesome Cool Exhibit" in the small island category at NAB 2017. Only four Ace Awards were awarded out of over 1700 eligible exhibitors at NAB 2017.

2015 - APEX INSTALLATION AWARD

The annual DSE Apex Installation Awards honor innovative and compelling content created for digital signage and digital out-of-home networks. This year's 32 Apex Installation Award finalists were chosen by an independent panel of nine industry professionals and named from a field of nearly 80 entrants from 13 countries vying in 11 major digital signage categories.

2014 - AVA Digital Awards Gold Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2014 - AVA Digital Awards Platinum Winner

AVA Digital Awards is an international competition that recognizes excellence by creative professionals responsible for the planning, concept, direction, design and production of digital communication. Work ranges from digital engagement campaigns – to audio and video production – to website development – to social media interaction – to mobile marketing.

2013 - Gold MarCom Award

Tightrope received a Gold MarCom Award for the work done on the Mitsubishi video wall (created for Infocomm 2013). Gold Marcom awards are presented to those entries judged to exceed the high standards of the industry norm. View the wall in action: Mitsubishi Video Wall

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ONLY YOU
CAN SAVE US
FROM AN
IDENTITY CRISIS

We on the Tightrope Team are very proud of the work that we do. This means we also love when other people want to help spread the word about us. But in order to maintain a consistent identity among others in our industry, we ask that you please make no alteration to the brand assets we make available to you. This includes, but is not limited to, actions like altering descriptions, not using the proper file on the proper background, resizing, and reformatting of images. If you don’t find what you need here in our press kit or if you have a question about consistent usage, please don’t hesitate to email us at marketing@trms.com. 

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Domestic - Brian Galante
    (e) brian@dimensionpronline.com
    (p) 207-494-8428