System Assurance

Go beyond Tightrope's excellent free support by adding a System Assurance contract

Tightrope Media Systems leads the industry with the most comprehensive support system available—included for free with every system. Bring it to the next level by adding our Gold or Silver Assurance packages, which extend the hardware warranty, include free software updates for major releases, and gives you access to update assistance by our trained support technicians.

Assurance packages are purchased annually. They include all of the fantastic benefits highlighted below.

	Registered	Silver	Gold
1st Year Hardware Warranty	X	X	X
1st Year Software Warranty	X	X	X
Ninety Days Software Upgrade Warranty	X	X	X
Forum Support	X	X	X
Email Support	X	X	X
Chatroom Support	X	X	X
Knowledge Base Access	X	X	X
Online Ticket Submission	X	X	X
Telephone Support	X	X	X
Software Upgrades		X	X
Priority Telephone Support			X
Upgrade Assistance			X
Hardware Warranty with Priority Service			X

Gold and Silver Assurance packages purchased with new systems are available in 1, 2 and 3 year increments. Contact Tightrope Media Systems for purchasing options on existing systems.
The Gold Assurance upgrade benefit applies only to software and does not provide for hardware upgrades.
Silver Assurance upgrades apply to software updates only and does not provide coverage for hardware upgrades, warranty, or assistance in installing upgrades.
Assurance packages apply to products licensed to you at the time of the package’s effective date. Important limitations apply, see a Tightrope Media Systems dealer for details.