Tightrope Media Systems

Community Resources

Customer Registration:

Need to register your Tightrope system with us? Head on over to our Customer Registration page and fill it out as completely as possible. Registering your product grants you access to all of our support options.

Contact Technical Support

• Hours of Operation

  Monday - Friday 9:00AM to 5:00PM (CST)

• E-mail support@trms.com

  Messages are immediately entered into our system. We do our best to respond to all support email within one business day.

• Phone:

  Toll Free: (866) 866-4118 ext. 4
  Twin Cities: (612) 866-4118 ext. 4

• Fax:

  Fax (612) 866-4110

• Need to create a trouble ticket?

  Submit a Trouble Ticket:

  To create a trouble ticket with our support team, use the following form. We will be notified immediately of your request, and we will be in touch with you as soon as possible.

  Your Name
  

  Email
  

  Phone
  

  Subject
  

  Detailed Description
  
  

Additional Community Resources

Forums & Knowledge Base

Are you a Tightrope fanatic? Do you want to meet other Tightrope fanatics just like yourself? Join our Customer Service and Support site (hosted by GetSatisfaction.com) and share tips with other Cablecast and Carousel users!

TRMS Chatroom

This is a place for people to hang out, ask questions, and share ideas, all in real time. Drop on by anytime.

Documentation

This section is filled with tons of very helpful documents on Carousel and Cablecast. Click here for user manuals, guides and more!

Training Videos

With all the great information this section has to offer, you'll be a Carousel and Cablecast pro in no time at all! Click here for video tutorials and knowledgebase information.

TRMS Blog

Stay up to date with the latest and greatest news from Tightrope.

Existing Customers

Click Here to view a list of current TRMS customers.