Recent Posts
Archives
- July 2010
- June 2010
- April 2010
- March 2010
- February 2010
- January 2010
- December 2009
- November 2009
- October 2009
- September 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- January 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007


Unability exception: Northwest Airlines flight notification
Northwest sends you a text message before your flight to notify you of your departure time. This is a useful feature because it confirms that your flight is on-time or delayed. So the text message reads:
From this I surmise that I leave MSP at 5:35 from gate D6. Being a power user of the airport I will use the mid-terminal carry-on only security line. So I hit the terminal and head to gate D6… Only to find out that the flight is not even leaving from that terminal!
It turns out that D6 is the arrival gate in PDX. That is stupid! When I am heading to the airport I want to know what gate I am leaving from.. I really don’t care what gate I arrive at.
So this is a usability exception for me. Texting the departure gate would make way more sense to me than the arrival gate.